Frequently Asked Questions (FAQ’s)

For your convenience we’ve answered some of the most common questions we get on a regular basis!  Feel free to browse, take what you need and leave the rest.

Insurance coverage and fee schedule FAQ’s

Do you take insurance?

Yes – we are currently in-network with Blue Cross Blue Shield of Massachusetts.

(If you don’t live in MA and have BCBS insurance coverage, services will be private pay!)

Please note, we are no longer in network with the following insurances (even if you still see us listed as an in-network provider on their roster):

  • Harvard Pilgrim Healthcare (last day was 12/15/2023)
  • Tufts
  • AllWays
  • United Healthcare
  • Aetna
  • Cigna
  • Medicare
  • Medicaid

If we aren’t in network with your insurance, we accept Health Savings Account (HSA) and Flexible Spending Account (FSA) cards which can cover 1:1 and group services as well as functional nutrition tests, as needed.

(To learn more about alternative coverage options, check out our blog article: Does Insurance Cover Functional Medicine?)

If you take my insurance, does that mean we can work together?

We can’t guarantee that your insurance will cover nutritional services, even if we are in network with your plan.

Also, we have very limited availability and can’t work with everyone who reaches out.

That said, since we specialize in digestive health conditions and hormonal balance, we are no longer offering services for people who are seeking support with an eating disorder.

If you’re seeking to work with us through insurance, we may also recommend that you enroll in our self-paced online course which will provide you with supplemental education and tools to help you achieve your desired outcome.  

  • We will provide you with a special discount coupon code!

What is your private pay fee schedule for 1:1 services?

As of May 2023. if you’re paying out of pocket, this is our fee schedule for each 1:1 nutrition session:

Reduced-rate bundles and packages are also available.

Since space is very limited in the 1:1 practice, you’ll first be required to apply HERE before getting on a call.  (We will only invite you to work with us via a program if it feels mutually synergistic and in alignment!)

Functional nutrition testing FAQ’s

Can I get functional nutrition testing covered by my insurance?

In most cases, functional nutrition testing is unfortunately NOT covered by insurance.  This is because it’s more geared towards identifying underlying root-cause imbalances and helping you to live more optimally – versus being clinically diagnostic or medically necessary to manage an existing condition.

However, you still may be able to pay for these tests using an HSA/FSA card, or get funding via CareCredit.

(For more details on this, check out our blog article: Does Insurance Cover Functional Medicine?)

Clinical FAQ’s

How long does it take for people to get results working with you?

Due to bio-individuality, no two people are the same and so everybody’s journey unfolds at a pace unique to them. It also depends on where you’re at when we start working together.

Generally speaking, the more frequently we meet, the more ground we can cover in less time.

And the more you take action and implement what we discuss, the quicker we will be able to determine what’s working/what isn’t working, and course-correct as needed!

Many people who have worked with us consistently for at least 3-6 months (weekly or every other week) have experienced incredible success stories.

But generally speaking, your clinical outcomes will depend on how complex your health issues are, how long you’ve had them for, and your level of commitment:

  • The more complex your health issues, the longer it will take for us to crack your code. (Usually chronic health issues are the culmination of multiple root causes and can’t be boiled down to just “one thing”).
  • The longer you’ve had the health issues, the longer it will take to resolve them.
  • The more consistent and committed you are, the quicker you’ll see and feel results!
  • The more often you cancel and reschedule appointments, the more difficult it will be to establish momentum and get results.

I have an eating disorder. Can you help me?

Due to the nature of gut imbalances, we ask that you already have a healthy relationship with food, body image, and self-care before beginning to work with us.

Do you work with children or adolescents?

At this time, we are only working with adults age 20 and up.

If you’re looking for a pediatric dietitian in the United States, you may want to check out HealthProfs.com and customize your search.

Location Logistics FAQ’s

Where is your office located?

We’re based out of Austin, Texas and we have a satellite location in Woburn, Massachusetts.

However, services are currently 100% telehealth via Zoom.

Can we work together if I don’t live in the U.S.?

Unfortunately due to licensing laws and regulations, you need to live in the U.S. in order to receive support and consultation on the 1:1 level.

However, if you’re suffering from gut issues and would like to access our step-by-step framework and tutorials on how to resolve gut issues holistically, you may still feel free to enroll in our self-paced online courses:

Online learning curriculum FAQ’s

Are your self-study courses covered by health insurance?

Online course enrollment is included in private pay packages, but not covered by health insurance.

However, you can use an HSA/FSA card to enroll in our online courses, or you can also take advantage of our payment plans if needed.

Next Steps FAQ’s

I’m interested in working with you 1:1! How can I get started?

Woohoo! 

Option 1:  Book an initial holistic health consultation (U.S. only; limited-time offer; space is limited)

Option 2:  Check out our 1-1 services page to learn more about the types of 1-1 services we offer, and then complete and submit this application to book a complimentary discovery call.

  • If what you’re looking for sounds potentially in alignment with how we can help, someone from our team will email you with a link to book a complimentary discovery call with yours truly!